Aurya | Sandalen

If you are not satisfied with your order or if you want to return a product, you can always contact us via info@salejano.nl. We will be happy to help you solve the problem as soon as possible.

You have the right to return your order within 30 days of receiving it, provided the product is in good condition. Make sure the product is complete with original packaging and accessories. Products that cannot be returned for hygienic reasons are clearly marked on the product page.

If the product is not to your liking or there are defects, please send us an email with the reason for return and add photos of the product. You will receive the correct return form from us.

Important:
If the return form is not fully completed, we cannot process the return request.

Right of withdrawal
You have the right to return your order within 30 days of receipt without giving any reason. To use your right of withdrawal, you can send a message to info@salejano.nl to request a return form. This form will be sent to you by email.

Exceptions
Some products cannot be returned, such as products that cannot be returned for hygiene reasons if the seal is broken. These products are clearly marked on the product page.

Condition of the Product
To be eligible for a refund or exchange, the returned product must be in good condition and have tags and labels attached. The product must not show any signs of use. We reserve the right to refuse returned items if, upon inspection, it appears that the items have been used or are damaged through no fault of our own.

Return Shipping Costs
The shipping costs for returns are for the account of the customer. Make sure you send the Track & Trace (T&T) information to info@salejano.nl, so we can track the return.

Refunds
Once the product has been received and checked by us in good condition, it will be exchanged as soon as possible or the purchase amount will be refunded to your bank account within 5 working days. You will receive an email confirmation once the refund has been processed.

Refund Issues
If you have not received a refund after 5 working days, please contact us at info@salejano.nl.

We are happy to assist you and investigate the matter.

Privacy
We treat your data with care and in accordance with our privacy policy .

General Terms and Conditions
For more information about your rights and obligations, please see our terms and conditions .