General Terms and Conditions

Article 1 - Definitions

In these terms and conditions the following terms shall have the following meanings:

Reflection period: the period within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur

Day: calendar day;

Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable medium: any instrument which enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;

Distance contract: an agreement concluded between the consumer and the entrepreneur within the framework of a system organised by the entrepreneur for the distance sale of goods and/or services, whereby up to and including the conclusion of the agreement exclusive use is made of one or more techniques for distance communication. Distance communication technique: a means that can be used for concluding an agreement, without the consumer and the entrepreneur being together in the same place at the same time.

General Terms and Conditions: these general terms and conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded that the general terms and conditions are available for inspection at the trader's premises and that they will be sent to the consumer free of charge as soon as possible upon request.

By way of exception to the previous paragraph, if the distance contract is concluded electronically, the text of these general terms and conditions will be made available to the consumer electronically before the distance contract is concluded, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.

If, in addition to these general terms and conditions, special product or service conditions also apply, paragraphs 2 and 3 apply accordingly and, in the event of conflicting general terms and conditions, the consumer can always invoke the provision most favourable to him.

If one or more provisions of these Terms and Conditions are at any time wholly or partially null and void or are annulled, the remainder of the agreement and these Terms and Conditions will remain in force and the provision in question will be replaced without delay, by mutual agreement, by a provision that approximates the purport of the original provision as closely as possible.

Situations not covered by these General Terms and Conditions must be assessed "in the spirit" of these General Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our Terms and Conditions shall be interpreted "in the spirit" of these Terms and Conditions.

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

This offer is subject to change. The entrepreneur reserves the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to correctly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.

The images of the Products are a true representation of the Products offered. The Company cannot guarantee that the depicted colors exactly match the actual colors of the Products.

Every offer contains information that allows the consumer to understand the rights and obligations associated with accepting the offer. This includes, in particular: the price, excluding customs clearance costs and import VAT. These additional costs are the responsibility and risk of the consumer. The postal and/or courier service uses the special regulation for postal and courier services upon import. This regulation applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier company collects the VAT (including for customs clearance costs) from the recipient of the goods; the shipping costs, if applicable; the manner in which the contract is to be concluded and the actions necessary for its conclusion; whether or not the right of withdrawal applies; the method of payment, delivery, and performance of the contract; the period for accepting the offer or the period within which the trader guarantees the price; the amount of the charge for distance communication, if the costs of using the means of distance communication are calculated on a basis other than the normal basic rate for the means of communication used; whether the contract is archived after its conclusion and, if so, how it can be consulted by the consumer; the manner in which the consumer can check and, if necessary, correct the information provided by him or her in connection with the contract before the contract is concluded; all languages ​​other than Dutch in which the contract can be concluded; the codes of conduct to which the trader is subject and the manner in which the consumer can consult those codes of conduct electronically; and the minimum duration of the distance contract in the case of a longer transaction.

Optional: available sizes, colours, material types.

Article 5 - The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the trader has not confirmed receipt of this acceptance, the consumer may cancel the agreement.

If the agreement is concluded electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the trader will implement appropriate security measures.

The trader may, within the statutory framework, obtain information about the consumer's ability to meet their payment obligations and about all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the trader has good reason not to enter into the contract, they are entitled to refuse an order or request or to impose special conditions on its execution.

The trader shall provide the consumer, together with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, with the following information:

1. the address of the trader's registered office where the consumer can lodge complaints;

2. the conditions under which and the manner in which the consumer can exercise his right of withdrawal, or a clear statement that the right of withdrawal is excluded;

3. the information about warranties and the existing after-sales service;

4. the information referred to in Article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer prior to the performance of the contract;

5. the conditions for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a term agreement, the provisions of the previous paragraph only apply to the first delivery.

Each agreement is concluded under the condition precedent of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

When purchasing products, consumers have the right to cancel the contract without giving reasons within 30 days. This cooling-off period begins on the day after the consumer, or a representative designated in advance by the consumer and the trader, receives the product.

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all accessories supplied and, to the extent reasonable, in its original condition and packaging to the trader, in accordance with the reasonable and clear instructions provided by the trader. The consumer is responsible for the costs of returning the product.

If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 30 days of receiving the product. The consumer must do so in the form of a written notification/email.

After the consumer has communicated their intention to exercise their right of withdrawal, they must return the product within 30 days. The consumer must prove that the delivered product was returned on time, e.g., with proof of shipment.

If the customer has not indicated that he wishes to exercise his right of withdrawal after the expiry of the periods referred to in paragraphs 2 and 3, or has not returned the product to the trader, the purchase is a fact.

Article 6a – Returns and return address

Returns are processed through our third-party logistics partner in Asia. After registering the return, the consumer will receive the correct return address and necessary return instructions by email.

To ensure smooth processing, every return must be registered in advance. Returns that are not registered or do not include a return form will not be processed.

All returns must be shipped using a shipping method that includes track & trace . The customer is responsible for sharing the tracking information with our customer service so the return can be tracked and processed as quickly as possible.

Article 7 - Costs in case of revocation

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 30 days after the withdrawal. This is subject to the condition that the goods have already arrived at the trader or that conclusive proof of complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

The trader may exclude the consumer from the right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the trader has clearly stated this in the offer, at least in good time before the conclusion of the contract.

The exclusion of the right of withdrawal is only possible for products

1. which have been created by the trader in accordance with the consumer's specifications

2. that are clearly personal in nature

3. which by their nature cannot be returned, or

4. that spoil or age quickly;

5. whose price is subject to fluctuations in the financial market over which the trader has no influence;

6. for individual newspapers and magazines;

7. for audio and video recordings and computer software where the seal has been broken by the consumer; and

8. for hygiene products where the consumer has broken the seal.

The exclusion of the right of withdrawal is only possible for services:

1.relating to accommodation, transport, hospitality or leisure activities to be performed on a specific date or during a specific period;

2. the delivery of which, with the express consent of the consumer, has begun before the expiry of the cooling-off period

3. on betting and lotteries.

Article 9 - The price

During the validity period stated in the offer, the prices of the products and/or services offered cannot be increased, except for price changes due to changes in VAT rates.

By way of exception to the previous paragraph, the trader may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which they have no control. This connection with fluctuations and the fact that the listed prices are recommended prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has agreed to this and:

1. they arise from statutory provisions or regulations, or

2. the consumer has the right to cancel the agreement with effect from the day on which the price increase takes effect.

According to Article 5, paragraph 1, of the VAT Act 1968, the place of delivery is the country where transport commences. In that case, the delivery takes place outside the EU, and accordingly, the postal or courier company will reclaim the import VAT and/or customs clearance costs from the customer. Therefore, the entrepreneur will not charge VAT. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing or typographical errors, the entrepreneur is not obligated to supply the product at an incorrect price.

Article 10 - Compliance and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the trader under the contract.

Any defects or incorrectly delivered products must be reported to the company in writing within 30 days of delivery. Products must be returned in their original packaging and in new condition.

The Entrepreneur's warranty period corresponds to the warranty period of the

Manufacturer. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products himself and/or had them repaired and/or modified by a third party;

The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;

The defectiveness is wholly or partly due to regulations which the State has issued or will issue with regard to the type or quality of materials used.

Article 11 - Delivery and execution

The entrepreneur will take the greatest possible care when receiving and executing orders for products.

The delivery address is the address the consumer provided to the company. It is the consumer's responsibility to provide correct and complete address information when placing an order. If the information provided by the consumer proves to be incorrect and this results in the package not arriving, the consumer is liable for any resulting damages and costs.

Subject to the provisions of Article 4 of these terms and conditions, the entrepreneur will fulfill accepted orders expeditiously, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement free of charge and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.

If it is not possible to deliver an ordered product, the entrepreneur will endeavor to provide a replacement. The fact that a replacement item is being delivered must be clearly and comprehensibly stated at the time of delivery. The right of withdrawal cannot be excluded for replacement items. The return shipping costs are always borne by the consumer, unless otherwise agreed.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative announced to the entrepreneur, unless expressly agreed otherwise.

Returns

Returns are shipped to our external distribution point outside the Netherlands. Please see our returns policy for full terms and conditions.

Confirmation of Delivery:

Once an order has been delivered to the specified address or to a neighbor, it is considered delivered. The customer is responsible for checking the delivery at the delivery address or, if applicable, at a neighbor's address in a timely manner.

Missing Person Reporting Period:

If an order has not been received, the customer must notify us in writing within 7 days of the scheduled delivery date. This allows us to initiate a timely investigation with the delivery service and resolve any issues.

Timeline and Research:

Reports of missing items submitted after 7 days may not be investigated or compensated, as the delivery service's ability to verify delivery details over time is limited. In such cases, the customer is still responsible for locating the package.

Delivery Information Check:

We send customers delivery status updates via email. It is the customer's responsibility to check these emails, including their spam folder. It is the customer's responsibility to inform us if delivery has not occurred within the specified timeframe.

Return costs for non-collection of packages

If an order is delivered to a collection point due to the customer's absence, the customer must collect the package within the timeframe set by the carrier. If the package is not collected within this timeframe and is therefore returned to us, the customer will be responsible for the return shipping costs. These costs include the return shipping costs, as well as any administrative fees associated with processing the return.

Article 12 - Continuation of work: duration, termination and extension

Planning

The consumer may at any time terminate the agreement entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, taking into account the agreed termination rules and a notice period of no more than one month.

The consumer may terminate an agreement concluded for a definite period and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the fixed term, taking into account the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements referred to in the previous paragraphs at any time and not only at a specific time or during a specific period, but always in the same way as when he concluded them, subject to the same notice period as the trader has set for himself.

Expansion

An agreement concluded for a fixed period and relating to the regular supply of goods (including electricity) or services cannot be tacitly extended or renewed for a fixed period.

By way of exception to the previous paragraph, a fixed-term agreement for the periodic supply of daily and weekly newspapers and magazines may be tacitly extended for a fixed term of no more than three months, if the consumer has the right to terminate the extended agreement at the end of the extension period, subject to a notice period of no more than one month.

A fixed-term contract for the regular delivery of goods or the provision of services may only be tacitly extended for an indefinite period if the consumer has the option to terminate the contract at any time, subject to a notice period of no more than one month, which in the case of a contract for the regular delivery of daily or weekly newspapers or magazines, but less than once a month, may not be longer than three months.

A temporary contract for the regular delivery of daily and weekly newspapers and magazines (trial or introductory subscription) is not automatically renewed and ends automatically after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after the end of one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days after the start of the cooling-off period referred to in Article 6, paragraph 1. In the case of a service agreement, this period begins after the consumer receives confirmation of the agreement.

The consumer has the duty to report any inaccuracies in the data provided or the indicated payment to the operator without delay.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer all reasonable costs that have been communicated to him in advance.

Article 14 - Complaints

Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the trader will be answered within 30 days of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within 30 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the trader's obligations unless the trader indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

Agreements between the entrepreneur and the consumer to which these terms and conditions apply are governed exclusively by Dutch law, even if the consumer lives abroad.