Shipping Policy

When can I expect my order?

After placing your order, it will take some time to process  on average 2 to 4 working days. The average delivery time is then 4-9 working days, calculated from the moment your order has been processed and shipped. Our products are shipped directly from the supplier to you. This allows us to save on storage and transport costs and offer our products at a lower price than our competitors. Please note that total delivery time is an estimate and may vary.

Postage costs

Shipping costs are free for all orders. There are no additional costs for shipping within our delivery area.

Track & Trace Code

As soon as your order has been processed and shipped, you will receive an email from us with the track & trace code. This allows you to track your order from the moment it leaves our warehouse.

The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Sometimes it can happen that an order is delayed in the delivery process. You can check the status of your order via the link you received in the email with your track & trace code.

If you have not received anything 3 days after the expected delivery time, please contact us at info@salejano.nl or via +31620876294 . We will then start an investigation into your order. Although we do our best to avoid delays, we cannot be held responsible for delays caused by the shipping service.

Not satisfied or return product

If you are not satisfied with your order or if you want to return a product, you can always contact us at info@salejano.nl or via whatsapp on: +31620876294 .
We are happy to help you solve the problem as quickly as possible. You have the right to return your order within 14 days of receiving it, provided the product is in good condition. Make sure the product is complete with original packaging and accessories. Products that cannot be returned for hygienic reasons are clearly marked on the product page.

Payment methods

We accept various payment methods, including Klarna, Paypal, Bancontact, Credit Card, Apple Pay and iDEAL. All payments are processed securely.

Security and Privacy

We attach great importance to your privacy and process your data in accordance with the applicable privacy legislation. For more information, view our privacy policy .

Contact

Do you have questions about your order, our products or our shipping policy? You can always send us a message to info@salejano.nl or via whatsapp on: +31620876294 . We are ready to help you!

Terms and Conditions

For more information about your rights and obligations, please view our terms and conditions .