Returns Policy

If you are not satisfied with the items you ordered, you have the option to return them free of charge within 14 days of receipt. Request the returns form and our reply number via our customer service and send the completed form with the shipment.

If the return form is not fully completed, we cannot process the return request.

Right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving any reason. To exercise your right of withdrawal, you can send a message to info@salejano.nl to request a return form. This form will be sent to you by email.

Exceptions

Some products cannot be returned, such as products that cannot be returned for hygienic reasons if the seal is broken. These products are clearly marked on the product page.

Condition of the Product

To be eligible for a refund or exchange, the returned product must be in good condition and have labels and tags attached. The product must not show any signs of use. We reserve the right to refuse returned items if upon inspection it appears that the items have already been used or have been damaged through no fault of our own.

Costs of Return Shipping

There are no costs for return shipping. Use our freepost number to return the items. You don't need a stamp.

Refunds

As soon as the product has been received and checked by us in good condition, it will be exchanged as soon as possible or the purchase amount will be refunded to your bank account within 5 working days. You will receive an email confirmation once the refund has been processed.

Problems with Refunds

If you have not received a refund after 5 working days, please contact us at info@salejano.nl or via whatsapp at: +31620876294 .
We are happy to help you and investigate the matter.

Privacy

We handle your data carefully and in accordance with our privacy policy .

Terms and Conditions

For more information about your rights and obligations, please view our terms and conditions .

Complaints

If you have any questions or would like to file a complaint about the returns procedure, please contact us at info@salejano.nl or via whatsapp on: +31620876294 .
We are happy to help you.