When can I expect my order?
After placing your order, it will take some time to process average 2 to 4 business days. Then the average delivery time is 4 -11 business days, calculated from the moment your order is processed and shipped. Our products are shipped directly from the supplier to you. This allows us to save on storage and transportation costs and to offer our products at a lower price than our competitors. Please note that the total delivery time is an estimate and can vary.
Postage costs
Shipping is free for all orders. There are no additional charges for shipping within our delivery area.
Track & Trace Code
Once your order has been processed and shipped, you will receive an email from us with the track & trace code. This allows you to track your order from the moment it leaves our warehouse.
How do you cancel your order?
At Salejano we understand that you can change your mind. That is why we offer the option to cancel your order within 12 hours of placing it, at no extra cost. This gives you the flexibility to make changes before your order is processed.
Please contact us within 12 hours of placing your order via [email].
Please state your order number and indicate that you wish to cancel the order.
We will confirm your cancellation and ensure that your payment is refunded.
Please note: After 12 hours the order can no longer be cancelled, but you can use our returns policy once you have received the product.
The expected delivery time has passed, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Sometimes it can happen that an order is delayed in the delivery process. You can check the status of your order via the link you received in the e-mail with your track & trace code.
If you have not received anything 3 days after the expected delivery time, please contact us at info@salejano.nl. We will then start an investigation into your order. Although we do our best to prevent delays, we cannot be held responsible for delays caused by the shipping service.
Return costs if order is not collected
If your package is delivered to a collection point because you were not at home, it is important that you collect it within the specified period. If you do not collect the package and it is returned to us, the costs for returning it will be charged to you. These costs may consist of the shipping costs and any administrative costs for processing the return shipment.
Not satisfied or return product
If you are not satisfied with your order or if you want to return a product, you can always contact us at info@salejano.nl
We are happy to help you solve the problem as soon as possible. You have the right to return your order within 14 days of receiving it, provided the product is in good condition. Make sure the product is complete with original packaging and accessories. Products that cannot be returned for hygienic reasons are clearly marked on the product page.
If the product is not to your liking or there are defects, please send us an email with the reason for return and add photos of the product. You will receive the correct return form from us.
Payment Methods
We accept various payment methods including Klarna, Paypal, Bancontact, SOFORT, Creditcard, Apple Pay and iDEAL. All payments are processed securely.
Security and Privacy
We value your privacy and process your data in accordance with applicable privacy legislation. For more information, see our privacy policy .
Contact
Do you have any questions about your order, our products or our shipping policy? You can always send us a message at info@salejano.nl. We are ready to help you!
General Terms and Conditions
For more information about your rights and obligations, please see our terms and conditions .
Gratis verzending met PostNL
14 dagen retourbeleid
