When can I expect my order?
After placing your order, the processing of this takes On average 2 to 4 working days. Subsequently, the average delivery time is 4 -11 working days, calculated from the moment your order is processed and sent. Our products are sent directly from the supplier to you. This allows us to save on storage and transport costs and offer our products at a lower price than our competitors. Keep in mind that the total delivery time is an estimate and can vary.

Postage costs
We offer free shipping for all orders!

Track & Trace Code
Once your order has been processed and sent, you will receive an e-mail from us with the Track & Trace code. This allows you to follow your order from the moment it leaves our warehouse. 

How do you cancel your order?
At Salejano we understand that you can change your mind. That is why we offer the possibility to cancel your order within 5 minutes, without extra costs. This way you have the flexibility to make changes before your order is processed.

Please contact us via info@salejano.nl within 5 minutes after placing your order.

State your order number and indicate that you want to cancel the order.
We confirm your cancellation and ensure that your payment is refunded.

Please note: after 5 minutes the order can no longer be canceled, but you can use our return policy once you have received the product.

The expected delivery time has passed, where is my order?
In 99% of the cases the orders within the expected delivery time are delivered. Sometimes it can happen that an order is delayed in the delivery process. You can check the status of your order via the link that you received in the e-mail with your track & trace code.

If you have not received anything 3 days after the expected delivery time, please contact us via info@salejano.nl. We will then start an investigation into your order. Although we do our best to prevent delays, we cannot be held responsible for delays caused by the shipping service.

Contact
Do you have questions about your order, our products or our shipping policy? You can always send us a message to info@salejano.nl. We are ready to help you!

Terms and Conditions
For more information about your rights and duties, view our Terms and Conditions.